Privacy Policy

Introduction

Welcome to caerlaverock.com. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information:

2.1 Information You Provide:

Personal details such as name, email address, postal address, and phone number
Booking and purchase information
Enquiry and communication details
Any other information you choose to provide

2.2 Information Collected Automatically:

IP address and geographical location
Browser type and version
Operating system
Referral source
Length of visit and page views
Other technical information about your device and internet connection

How We Use Your Information

We may use your information for various purposes, including:

To process and fulfil your bookings or purchases
To communicate with you about your bookings, purchases, or enquiries
To provide customer support and respond to your requests
To send you marketing communications and newsletters (with your consent)
To improve our website, products, and services
To detect and prevent fraud or unauthorised access
To comply with legal obligations

Legal Bases for Processing

We process your personal data on the following legal bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Where processing is necessary for compliance with a legal obligation.
Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

Essential cookies for website functionality
Analytical cookies to understand how visitors use our site
Marketing cookies for targeted advertising

You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our Cookie Policy.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our users or others

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information, including:

The right to access and receive a copy of your data
The right to rectify or update your data
The right to erase your data (in certain circumstances)
The right to restrict or object to our processing of your data
The right to withdraw consent for marketing communications
The right to data portability

To exercise these rights or to update your preferences, please contact us at info@caerlaverock.com. We will respond to your request within one month, although we may extend this period by up to two additional months if necessary due to the complexity or number of requests.

Please note that some of these rights may be limited in certain circumstances, such as where we have an overriding legal obligation to retain data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure that any such transfers are conducted in accordance with relevant data protection laws and that appropriate safeguards are in place to protect your data.

Automated Decision Making

We do not make any automated decisions using your personal data that produce legal effects or similarly significantly affect you without human intervention.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We will notify you of any significant changes to this Privacy Policy through a prominent notice on our website or by email if we have your contact information. We encourage you to review this policy periodically.

Data Protection Officer

Our Data Protection Officer can be contacted at info@caerlaverock.com

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws. The supervisory authority in the UK is the Information Commissioner’s Office (ICO).

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@caerlaverock.com

Address: The Estate Office, Glenhowan Farm, Caerlaverock, Dumfries DG1 4RU

By using caerlaverock.com, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

Last updated: 5 August 2024